Privacy Policy – DieselBro.com

Last updated: October 2025

Welcome to DieselBro.com.
We care about your privacy. This page explains how we collect, use, and protect your personal information when you visit our site, place an order, or contact us.

By using DieselBro.com, you agree to this policy. If you don’t agree, please don’t use our site.

Who we are

DieselBro.com is operated by Diesel Bro Performance (“we”, “us”, “our”).
We provide diesel performance parts and support for enthusiasts across Canada and the U.S.

Website: dieselbro.com
Email: [email protected]
Phone: (888) 832-2909

Our priority is handling your information responsibly, transparently, and securely.

Information we collect

Information you provide to us

You may share personal data when you:

Create an account or place an order
Contact our support team
Request product details or subscribe to updates

We may collect:

Name and contact details
Shipping and billing addresses
Order history
Payment information (processed securely by third-party payment providers – we do not store full card data)

We will never use your submitted contact information for marketing without your consent.

Information collected automatically

When you browse our site, we may automatically collect:

IP address and browser type
Device information
Pages visited and time spent
Cookies and similar tracking tools (see “Cookies” below)

This data helps us improve website performance, detect issues, and prevent fraud.

Analytics & third-party tools

We utilize analytics and advertising tools, such as Google Analytics and Meta Pixel, as well as similar platforms, to understand visitor activity and enhance our site.
These tools may collect anonymized data about your browser and actions on our website. You can opt out of such tracking via your browser settings or by using Google’s opt-out tools.

Media you upload

If you share photos (for example, in reviews), please make sure they don’t contain embedded location data (EXIF GPS).
This prevents others from viewing that information.

How we use your information

We use your data to:

Process and deliver orders
Provide customer support
Improve products and site functionality
Prevent fraud and ensure security
Meet legal and tax requirements

We never sell or rent your personal data.

Sharing your information

We may share data only with trusted service providers that help us run our business, including:

Payment processors
Shipping carriers
Analytics and marketing providers
IT and customer support services

All partners handle your information securely and only for the purposes of the services they provide.
We may also share data if required by law – for example, in response to valid law enforcement requests.

How we protect your information

We use modern security practices, including:

Encrypted payment processing (SSL/TLS)
Restricted access to personal data
Regular system monitoring and updates

While no system is 100% secure, we take all reasonable steps to protect your data.
If a data breach occurs, affected users will be notified within 7 business days, in accordance with privacy laws.

Cookies

Cookies help us:

Keep your shopping cart saved
Remember preferences
Improve website performance
Understand how visitors interact with our site

You can disable cookies in your browser settings, but some features may not work correctly without them.

Marketing communications

If you choose to subscribe, we may send you occasional email updates or offers.
You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.
We comply with Canada’s Anti-Spam Legislation (CASL) and U.S. email marketing standards.

Automated decision-making

We do not use automated decision-making or profiling systems that have a legal or significant impact on our users.
Any data analysis or personalization we perform is limited to improving user experience and website performance.

Data retention

We retain your personal data only as long as necessary to:

Process and fulfill orders
Support your account
Meet legal, tax, and security requirements
Prevent fraud or abuse

When data is no longer required, it is securely deleted.

Your rights

Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing
Request a copy of your stored data

To make a request, contact us at [email protected].
Requests are handled in accordance with Canada’s PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable U.S. privacy laws.

Children’s privacy

Our website and services are intended for users aged 18 and older.
If we learn that personal data was submitted by a minor, we will promptly delete it.

Third-party services

Our website may include links or embedded content from other websites.
Those services have their own privacy policies – please review them before providing any data.

International users

If you access our site from outside Canada, your data may be transferred and processed in Canada or the United States, where data protection laws may differ from those in your country.

Policy updates

We may update this policy occasionally.
The “Last updated” date above shows the most recent version.
Significant updates will be announced via email or on this page.

Contact us

If you have any questions or concerns about this policy, contact us:
[email protected]
(888) 832-2909